Returns and Exchanges
Our branded merchandise (items purchased from the “Shop Merch” collections) is eligible for refunds or exchanges up to 10 days from your date of receipt. We take pride in the quality of our goods so we believe that you will be fully satisfied with your product, but if you need to return it for any reason, please email us at firstname.lastname@example.org and let us know the reason for return. Only brand new, unwashed, unworn products with tags still attached will be eligible for return or exchange. Greyscale Goods is not responsible for return shipping costs of any branded merchandise or for packages lost in the mail back to us, so we recommend using a trackable shipping method. Please send any items for return or exchange to: Greyscale Goods, Attn. Returns P.O. Box 29793 Los Angeles California US 90029.
We will refund the credit card used for your purchase upon receipt of the return package. Please clearly state in your email to email@example.com that you are requesting a refund and the reason for the return.
We try our best to offer detailed sizing information about each product so that you can make an educated decision about choosing the correct size, but we understand if it still isn’t quite right. Please be aware that we order limited quantities of our merchandise so we may not have your new size available. We keep our inventory updated on the site, so please check availability before requesting a different size. Email us at firstname.lastname@example.org to let us know that you are exchanging and we will hold your new size until we receive your return. We will then send you a code to waive the shipping for your exchange.
THE BOX OF GOODS
Your box of goods (product ordered from the “The Box” page) is a specially curated selection of items that we have hand-selected for you based on your size and style. We are dedicated to making this shopping process as easy as possible so we have carefully put together a process and policy for easy returns:
A return pouch with a prepaid shipping label is included in each package. Returns may be dropped off in any USPS drop box or post office. You have 3 days from the date of receipt to try on your goods and decide what you would like to keep. If the 4th day falls on a Sunday or holiday, please drop your return package in the mail on the following business day. Please let us know if you don’t get your package on time or if the post office has lost your package by emailing email@example.com and we can adjust your return date. If your return has not been postmarked within 4 days of receipt, we will assume you are keeping your whole box and will charge your credit card for the entire shipment. We can't accept additional returns after your initial return is sent so please make sure you try everything on before you send your package back! Any returns received postmarked after the 4th day will be subject to a 20% late fee per item.
We trust our stylists to get your size right based on the sizing information that you provide. If for some reason you receive an item in an incorrect size and you would like to try a different size, please note it in your return questionnaire and we will get the new size sent to you if it is available. We cannot guarantee that the new size will be available due to our very carefully curated inventory of limited quantities. You can always reach us at firstname.lastname@example.org with any sizing questions or concerns.